|HOW DO I PLACE AN ORDER?
We operate a secure online ordering system 24 hours a day, 7 days a week enabling you to place your order online at any time. To order an item shown on this website, enter the quantity you require and click “Add”. When you have finished shopping, click on “Your Basket”, (top right) and proceed to the “Checkout”.
WHAT IS THE DELIVERY CHARGE?
Please note some deliveries require a signature, so please bear this in mind when selecting a suitable delivery address. Our UK delivery charges are as follows:
General Postage Cost – Calculated Per Delivery
|UK Delivery (Royal Mail)
|Royal Mail 1st Class Delivery
||Allow 5 -7 days (from date of dispatch)NB: If your order includes personalised items you must allow extra time as per the product descriptions
|Royal Mail Special Delivery
||Allow 1-3 days (from date of dispatch) NB: If your order includes personalised items you must allow extra time as per the product descriptions
Delivery charges shown in the Checkout page of this website are per order, not per item, provided they relate to one UK delivery address. Additional delivery addresses require separate orders to be made and charges are based on UK recipients.
HOW LONG WILL DELIVERY TAKE?
Personalised & Made to Order Products – Delivery Timescale
In the first instance, please refer to the product description for lead times, however, if it is not specified, please allow up to 10 working days for delivery.
Personalised items will be despatched seperately from any stock held items. This does not affect the postage costs and you will only pay the one shipping fee.
Please feel free to communicate with us at any time to ensure we are aware of your delivery requirements.
All Other Items – Delivery Timescale
We normally dispatch orders within 1-2 days, however, we suggest you allow up to 7 working days for your order to arrive, or if you have selected Royal Mail Special Delivery, 3 working days.
As you can probably imagine summer is an extremely busy time for us, so here are some top tips to make sure you receive your order in time; the last thing we want is to let you down.
If you require your order urgently, please contact us prior to placing an order and we will check to see if it is possible to meet your deadline.
Please also add your wedding date (or other important deadline) to the special instruction box at the Checkout. That way we can prioritise your order accordingly. We will always do our utmost to meet your deadline.
DO YOU DELIVER OVERSEAS?
We will do overseas delivery.
STILL HAVE QUESTIONS?
Please refer to our full Terms & Conditions or contact us firstname.lastname@example.org or telephone 01983 568527.